DATA PROTECTION POLICY
E-COMMERCE LEGAL FRAMEWORK
Privacy and Security Policy Who is responsible for protecting your data? According to Colombian legislation, the person responsible for the processing of your data on this website and other mobile applications, email, text messages or other electronic communications is SOAGRO SOLUCIONES AGRICULTURAL S.A.S. In compliance with Law 1581 of 2012 ?Personal Data Protection Act? and Decree 1377 of 2013, we hereby inform you that we are responsible for the administration of such data. According to our personal data processing policies, the mechanisms through which we use such information are secure and confidential. This is achieved by using suitable technological media to ensure that the data are stored in such a manner that any unwanted access by third parties is avoided, thus guaranteeing the confidentiality of data supplied by users.
What data do we collect from you? One of our company?s fundamental commitments is to guarantee the protection and privacy of the data that you supply to us through the website and other mobile applications that Soagro may promote, including emails, text messages, or other electronic exchanges between you and our website. To sign up on our website, you must provide personal information, which may include data such as your full name, date of birth, occupation, email, telephone, or physical mailing address, as well as information regarding your credit card, city and country of residence, details of your order, your Internet connection, the equipment you use to access the web, and records of use. Your date of birth is important to us, since Soagro must prevent you from registering for the company’s website and other mobile applications if you are under thirteen (13) years of age. This privacy policy does not apply to information collected by any other website or mobile application operated by third parties, including any application or content (advertising) that is linked to or accessible from our website.
How do we collect information about you? We may collect the information directly?when you provide it to us by entering your data on our website?or indirectly and automatically, when you browse the website, which enables us to obtain your records of use, IP address, and information gathered by means of cookies, flash cookies, and web analytics, among other tracking technologies.
How does automatic data collection work? While you are browsing and interacting with our website, our technology?through the use of cookies, flash cookies, web analytics, and other tracking resources?simultaneously allows us or third parties on our behalf to collect certain information about you that is not personal content, but merely statistical data, which enables us to estimate the size of the audience, identify aspects of your most relevant interests, speed up the search for content on our website, and identify you whenever you access the site. The information collected automatically includes data from your computer, Internet connections, IP addresses, operating systems, and navigation actions, such as details of your browsing patterns on our website, location, data records, and online information of your interest.
What are cookies? Cookies are small files located on your computer?s hard drive. Cookies store information about you, which makes it possible for us to recall your details the next time you access our website, and thus speed up your browsing experience. Cookies are also responsible for making the information on the page load faster, as well as more efficiently and more safely. If your browser is not configured to reject cookies, the system will produce cookies whenever you browse our website. If your browser is not configured to reject cookies, the system will produce cookies whenever you browse our website.
What are flash cookies? These are objects stored locally by our website, used to collect and store information about your browsing behavior from and within the website. Unlike regular Internet cookies that are restricted to a single domain, these special cookies can interact with multiple websites and thus collect data as you navigate from one site to another.
What do we use the data collected about you for? The information that we collect about you and that you provide to us?or that we gather automatically through the data system while you are browsing our website?is utilized to introduce you to our website and its contents, allow you to interact with the various elements on the site, fulfill your orders including billing, shipping, and delivery status, as well as share offers about our products and services. Likewise, and provided we have your approval by ticking the free consent box, Soagro may send you emails to the address you provided regarding events, sales, marketing studies, advertising campaigns, and opinion polls. In general, we will use the information we collect about you to fulfill any purpose for which you have consensually provided your information on our website. Your information may also be used by our customer service department to process your suggestions, requests, complaints, or claims and ensure the best service, which you deserve. Data provided by the users will be used for advertising activities, payment collection purposes, and to send information that has been requested or that is considered useful to Soagro users. The above includes information about our products and services, unless you have explicitly stated that you do not wish to receive such content.
The personal data that you provide us with through our website are the result of a voluntary action based on free consent and are to be used pursuant to the provisions of this privacy policy and with the purpose of accessing the services offered on the platform. As long as you refuse to provide any personal information required, the customer registration process will not be completed, which makes it impossible to access offers and/or discounts, make product purchases and, in general, navigate through the various applications offered by our website.
Who may we share your information with? One of the fundamental principles for the handling of personal data is that of confidentiality; therefore, it is in Soagro’s interest to safeguard your personal data as it is obtained through the website, which may not be disclosed to third parties, except if a legal mandate is submitted that compels us to do so. In any other case, your data may not be disclosed to third parties without your express consent.
Soagro may share the data of its users with parties responsible for any of the functions mentioned in this document, such as product promotions, payment collection, or customer service. Soagro may exchange information with third parties for the purpose of fraud protection and credit risk reduction. In turn, these third parties undertake to comply with the provisions of this document for the handling of customers? data. On our website, we have service and data providers tasked with running the hosting systems and maintaining the networks, making analyses, applications for taking orders, payments and transactions, and shipping logistics, among other activities, who will be able to access your personal data information to ensure proper service delivery. On occasion, we may provide statistical information to third parties that allows them to carry out follow-up functions and various analyzes relating to the use of our website, such as number of visitors, total orders made, etc. At no time will this information include your personal data, since it is anonymous and clustered data.
What are your rights? In compliance with the provisions of the current regulations applicable to the processing of personal data, as a user, you are entitled to access, rectify, cancel, and oppose the handling of your personal data. Here is a brief description of what each of the above provisions means:
– Cancellation: This right has to do with the power of the personal data holder to request that the person in charge of processing his or her personal data provide the cancellation or deletion of data that is unnecessary or contrary to the purpose for which it was initially supplied. All materials for advertising, deals, rebates and, in general, all that content that is sent by e-mail to all our users, are subject to the option of canceling the reception of such content, if the user so requires it. Similarly, if you wish to withdraw your consent for the handling of your personal data, you can email us at servicioalcliente@soagro.net
– Opposition: This right entitles the data holder to oppose the processing of his or her personal data, except in cases where such right is annulled by legal provision or due to breach of general interests above any particular interest; however, Soagro shall, based on the legitimate rights that the personal data holder may claim, make the appropriate decision in this respect.
– Access: This right has to do with the data holder?s power to obtain all the information regarding his or her own personal data, either in part or as a whole, to know the type of handling applied to the data, their purpose, and the different databases in which the data are stored, as well as to know about data transfers or disclosures, whether authorized or not. You can get information about the personal data saved using the different social media contact channels listed in the next section.
– Rectification: This right reflects the data holder?s ability to modify the data proven to be inaccurate, incomplete, or non-existent. You can ask for correction, addition, deletion, or blocking of your personal data.
Data Security: In order to protect users? personal data against accidental or unlawful destruction or loss, alteration, use, disclosure, or unauthorized access, especially where the processing involves data transmission over networks, or any other unlawful form of processing and misuse, Soagro shall adopt the technical and administrative measures that are legally binding on the recipients of this standard.
Protection of data from minors: Soagro will only process personal data from children and adolescents under the legal age provided that the express, previous, and informed consent of their custodians and/or persons legally representing the minor is granted for purposes required as per the conduct of regular business. In any event, Soagro shall guarantee compliance with the prevailing rights bestowed by the Political Constitution for this sector of the population, in harmony with the Code on Children and Adolescents and other relevant regulations. Soagro guarantees that the collection of personal data from children and adolescents is actively banned by the company.
Social Media: It is important for users to know that our website provides links to various social networks; hence, whenever you sign in to social networks while visiting one of our websites or mobile apps, the social media platform may add that information to your profile. If you do not want this to happen, you will need to ensure that you log out of our website before visiting social media sites. These social media linkages are not within our competence. Therefore, Soagro does not influence the data collection or the data transfer that can be carried out via such social media channels. We recommend that you read the privacy policies for the processing of data on social networks.
Contact Information: If you have any concerns regarding the processing of your personal data or our privacy policy, you can contact us at your earliest convenience.
SOAGRO AGRICULTURAL SOLUTIONS S.A.S.
Manizales, Colombia
Our Customer Service email: servicioalcliente@soagro.net
Call our Customer Service line at +57 310 423 3181
